Privacy Policy

This Privacy Policy explains how PrimeIQ Research Pvt. Ltd. (doing business as “StatsHub.ai”) (“Company”, “we”, “us”, “our”) collects, uses, discloses, and protects information when you access or use our website, applications, and services (collectively, the “Service”).

If you do not agree with this Privacy Policy, do not use the Service.

1) Who we are

• Controller/Business: PrimeIQ Research Pvt. Ltd.
• Address: 602B Wing, Excel Ark, Ramde Park Rd, Thane, Maharashtra, India - 401107
• Contact: [email protected]

2) Information we collect

• Account information (e.g., email, authentication data) and customer support communications.
• Order and service data (e.g., purchase details, report selections, delivery status).
• Payment metadata (processed by third-party processors such as Stripe and/or PayPal). We do not store full card numbers.
• Usage and device data (e.g., IP address, user agent, pages viewed, timestamps) and logs for security and debugging.

3) AI/report generation

The Service may use third-party AI providers (for example, Azure OpenAI) to generate reports. Depending on your use, prompts and related context may be sent to these providers to produce outputs. Do not submit sensitive personal information unless it is strictly necessary and you have a lawful basis.

4) How we use information

• Provide, operate, and improve the Service.
• Process orders, payments, refunds, and disputes.
• Generate and deliver reports.
• Maintain security, prevent fraud/abuse, and enforce agreements.
• Comply with legal obligations.

5) Sharing

We may share information with service providers (hosting, analytics, email, payment processors), professional advisors, and authorities when required by law, and in connection with business transfers, subject to appropriate safeguards.

6) Retention and security

We retain information only as long as reasonably necessary for the purposes described above, dispute resolution, and legal compliance. We use reasonable safeguards, but no system is 100% secure.

7) Cookies

We use cookies and similar technologies for authentication, security, preferences, and analytics (if enabled). You can control cookies in your browser settings; blocking cookies may affect functionality.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing. Contact [email protected]. We may require verification and may deny requests where permitted by law.

9) Changes

We may update this policy from time to time. The effective date above will be updated. Continued use of the Service after changes means you accept the updated policy.

10) Contact

Email: [email protected]

Address: 602B Wing, Excel Ark, Ramde Park Rd, Thane, Maharashtra, India - 401107